Terms of Service

1. Who we are and how to contact us

Date to Marry (“Date to Marry”, “we”, “our”, “us”) is a matchmaking service owned and operated by Pila Studio UG (haftungsbeschränkt), a company with limited liability registered in Germany (Amtsgericht Charlottenburg, HRB 289822 B), represented by its managing director, Muluh Pila Teyim. The service is provided through our apps for iOS and Android, this website, and the systems behind them (together, the “Service”).

For questions, complaints and legal notices, write to hello@datetomarry.app or to Borner Straße 11, 13051 Berlin, Germany. That address is also our single point of contact for members and for authorities under Articles 11 and 12 of the EU Digital Services Act, and a person reads every message. You may write to us in English or German. Our full company details are on our Impressum.

2. How the agreement is made

You agree to these Terms when you create an account: the sign-up screen links to them and tells you that continuing means you accept them. If you do not agree, do not create an account. Our Privacy Policy explains how we handle your personal data; it is information we give you, not terms you agree to. Our Safety Standards are part of these Terms. Everything about money, including what is free, what you pay, your right to withdraw and refunds, is in these Terms, in sections 9 to 11.

Your consent is given here. Accepting these Terms is also your consent to what they describe, and the app does not ask for it again: to the identity check and its face comparison (section 5), and to our use of your answers about faith, intimacy and politics (section 14). When you pay, paying is your request that we begin at once (section 10). You can take any of these back as those sections explain.

A paid purchase is a separate contract under these Terms, made when you confirm the purchase after the price and these Terms have been shown to you. How it is made, step by step, is set out in section 9.

Browsing this website or downloading the app does not, on its own, bind you to anything.

3. Eligibility

To use the Service you must:

• Be at least 18 years old, or the age of majority where you live if that is higher.
• Not be prohibited from using the Service under any applicable law, including sanctions and export control laws; you may not use the Service if you are subject to EU, UN, UK or US sanctions, or located in a country or region under a comprehensive embargo.
• Not have been previously banned from the Service.
• Not be a convicted sex offender.
• Be single, or legally separated or in divorce proceedings, and genuinely seeking a committed, long-term partnership leading to marriage. The Service is not for casual dating, entertainment, or research.

By creating an account you represent and warrant that you meet every one of these conditions. We may suspend or terminate any account we reasonably believe does not.

4. Account registration and security

You must register using accurate, current, and complete information, including your real legal name, date of birth, and a valid email address. Providing false information is a breach of these Terms and may result in immediate termination.

You are responsible for keeping your credentials confidential and for all activity under your account. You agree to use a strong, unique password, to tell us at hello@datetomarry.app if you suspect unauthorised access, to sign out on shared devices, and never to share your credentials.

You may hold one account only, and only for yourself. Nobody, including a parent or relative, may create or run an account on someone else’s behalf. Duplicate accounts may result in all associated accounts being terminated.

5. Identity verification

Every member must complete government-issued identity verification before matching and messaging become available. Verification is carried out for us by our verification partner, Didit, which checks your document and compares it with a live selfie.

Your consent and release for the face checks. The comparisons use biometric data. By accepting these Terms you agree, and release us and Didit to proceed, that Didit, acting for us, may scan your face and the photo on your identity document to create biometric data and compare them, only to confirm that you are a real, present person and the person on the document. Where a new profile photograph is held for a person on our team, that person may look at the selfie from your check to see whether the photograph is of you. Your biometric data is never sold or used for anything else. It is kept by Didit for six months after your verification and then destroyed, and erased sooner if you delete your account. How your data is handled is set out in our Privacy Policy.

Members who fail or circumvent verification may not use the Service. Presenting fraudulent identification is a breach of these Terms and may be reported to the relevant authorities.

6. What Date to Marry is, and is not

Date to Marry is a matchmaking service for people who intend to marry. After identity verification it shows you one introduction at a time, and asks both members to answer substantial questions about the life they intend to build.

It is not a social network, a messaging app, an introduction agency acting on your behalf, or a matrimonial broker. We do not act as your agent, we do not negotiate on your behalf, and we do not vouch for any member beyond the verification described in section 5.

7. Matching, communication, and outcomes

No guarantee of matches or outcomes

We do not guarantee that you will receive any match, that a match will lead to a relationship, or that a relationship will lead to marriage. Match availability depends on who else has joined, where they are, and what they are looking for.

How introductions are chosen

Introductions are chosen by automated systems, including artificial intelligence. They apply hard rules first (the absolutes and dealbreakers you and the other person set, age range, where each of you is willing to meet, and identity verification), then score compatibility from your answers: your life plans, your written answers and profile, a pairwise reading of the two profiles by an AI model, and what each of you says you want. Our staff can also propose an introduction by hand. Automated assessments are imperfect, and no method guarantees that you will like the person we suggest. You may ask a person to review any matching decision that significantly affects you, as described in our Privacy Policy. Nobody can pay to be introduced sooner or more often, or to be placed above another member.

One introduction at a time, and what happens in parallel

You see one introduction at a time, and you can be in one connection at a time. So that nobody waits indefinitely on someone who never answers, the person we introduce you to may at the same time have been introduced to a small number of other people (at present, no more than two). The first introduction that both people accept becomes a connection, and the others close. If an introduction you said yes to closes this way, your search simply continues, and nothing more is charged. We make no representation about how often or how quickly introductions will arrive, which depends on who has joined, where they are, and what they are looking for.

Text written with AI

Some text in the app is written with the help of an AI model: the reasons we give for an introduction, and some suggestions in the Companion. It can be wrong, and it is never a statement by the other member.

Communication

Communication between matched members happens inside the app. Messages, voice notes, and video may be stored on our servers for service delivery and safety purposes as described in our Privacy Policy.

Couples Companion

Relationship health check-in responses and partner journal entries are private to you. We do not share your individual responses with your partner or any third party, except as required by law or as described in our Privacy Policy.

8. Community standards and ghosting

This Service only works if people take it seriously. Beyond the legal obligations in these Terms, you agree to:

• Answer honestly. Your onboarding answers are the substance of every match you receive. Misrepresenting them wastes another person’s time as much as your own.
• Close matches properly. If a match is not right, end it through the in-app process. Disappearing without a word is a breach of community standards: if one of you has not replied for ten days, the connection closes and it is recorded against the member who went silent. The record lapses after a year.
• Use current photographs of yourself. Heavily edited images, filters that materially alter your appearance, and photographs of other people are prohibited.
• Meet people, or say you cannot. The Service exists to produce real meetings. Indefinite messaging without intent is not what it is for.
• Tell us when you stop looking. If you marry, become engaged, or enter a committed relationship, with someone you met here or anywhere else, pause or delete your account in the app, or tell us, so that nobody is introduced to someone who is no longer available.

Repeated breaches of community standards may reduce how often you are matched, and may result in suspension or termination.

9. Fees and payments

What is free

None of the following costs anything, for anyone, at any point:

• Downloading the app and creating an account.
• Answering the intake questions and completing your profile.
• Verifying your identity with a government-issued document. We pay for that check before you have paid us anything.
• Being matched, reading why we chose someone, and declining an introduction.
• Saying yes to the people you are introduced to, up to the number of free yeses shown in the app before you say yes (at present, three). A free yes is sent like any other.
• Your partner journal and your private check-ins, and exporting both, for as long as you have an account.

The search fee

The search fee is a single payment. You are asked for it, and pay it only if you choose to, at either of two moments:

• When someone has said yes to you and you want to see who they are. Until you pay, the app tells you that someone has said yes, but not who.
• When you want to say yes after your free yeses are used. The app tells you before you say yes; a yes you choose to pay for is sent the moment your payment is confirmed.

Whichever comes first, you pay once. After that, seeing who has said yes to you and saying yes to anyone you are introduced to cost nothing more.

It never renews. The fee buys a paid membership of twelve months from the day you pay. When those twelve months end, the paid contract is complete: nothing is charged and nothing renews. From then on your introductions continue free of charge for as long as you are still searching, without you having to ask, until you marry or leave. That continuation is a free service we give every member who has paid; you owe nothing for it, and you can stop it at any time. If a relationship that began here ends, your next search is not charged again.

What it is for. The fee is for access to the Service and the work we do in it, not for a particular person, and not for arranging a marriage: nothing is ever payable on the event of a marriage, and we neither ask for nor rely on any promise of payment for brokering one (§ 656 of the German Civil Code). If someone you said yes to does not say yes to you, or an introduction closes, your search continues and nothing more is charged. The fee is not a guarantee: no part of it is held back against any outcome (section 19).

There is no subscription and no other purchase available to a single member.

What the search fee costs, by country

The search fee is banded by purchasing power, so that it is roughly the same sacrifice everywhere:

Your band is set by the country of your App Store or Google Play account, never by where you happen to be, your IP address, the language you use, or anything you enter. The store charges the price for that country in its own currency: in a country that uses the euro, the price in the table; anywhere else, the store’s equivalent of it, including the taxes the store collects there. A country we have not named is placed in the band its income per head, measured at purchasing-power parity, falls in. The price shown to you before you pay is the price you pay.

In the United States the search fee is priced in dollars: $119.99 in the app. It is also the one country where the app may offer to take you to this website to pay instead, where the price is $99.99, paid through Stripe. The in-app price is higher because Apple and Google take a commission on payments made through their stores. What you get is identical either way.

We may change prices and will give reasonable notice before a change takes effect; a change never applies to something you have already bought.

What a couple pays

After a match, some tools are unlocked by a purchase made once per couple, at milestones both members confirm: when you both confirm you are continuing (the guided conversations, milestones, date nights and gesture ideas for that stage), and if you become engaged (the preparation programme for marriage). Either member may make the purchase, it covers both, and it is priced at the lower of the two members’ bands. The price is shown before you buy. A stage is never paid for twice: if a relationship ends after you have bought a stage, that stage is yours again in your next relationship here without paying. Members who joined before we began charging pay nothing for the couple’s tools in their first relationship on the Service.

Sessions with counsellors and mentors

A directory of licensed counsellors and a mentor community are not open yet. When they open, sessions with a person are paid per session at a price shown before booking, under the practitioner’s own terms as well as ours. Practitioners are independent, not our employees or agents. Nothing about them renews, and nothing is charged until you book.

If you cannot afford the search fee

A member who cannot afford the search fee may ask us to cover it, by writing to hello@datetomarry.app from the address on their account. A person decides, at our discretion, and no reason is required. Asking is never recorded against you and never affects how you are matched, and we tell you plainly either way. Paying the fee for someone else, and funding another person’s search after you marry, are not open yet; these Terms will set out how they work before anyone can use them.

How a purchase is made

In the app. When a purchase is offered, the app shows you what it covers, its price, and a link to these Terms. By paying, you ask us to begin at once (section 10). You tap to pay, and your App Store or Google Play account shows you the final price and asks you to confirm with your own authentication. The contract is made when the store confirms your payment. Until you confirm in the store’s own window you can stop, and nothing is charged.

On this website (in the United States only). The app opens our checkout page, run by Stripe, which shows the price. You enter and can correct your details on that page, and the contract is made when you press the button to pay and the payment is confirmed.

Your copy. We send you a confirmation of the contract by email. We keep the date of your purchase and every version of these Terms with the dates it applied, so the version that governed your purchase can always be identified. The current version is always on this website; earlier versions, including the payment terms that applied before 23 October 2026, are available from us on request. The contract is made in English. We do not subscribe to any code of conduct.

Payment processing and taxes

Payments made in the apps are processed by Apple In-App Purchases or Google Play Billing, managed through RevenueCat. Payments made on this website are processed by Stripe. Your payment details are handled by those processors and are not stored by us. The price shown to you before you pay is the total you pay, including any VAT or sales tax that we or the store must charge. Purchases made through a store are also subject to that store’s own refund policy; where a refund is owed to you under these Terms and the store will not make it, we make it ourselves.

Disputing a payment

You may dispute a payment with your bank or card issuer at any time, and doing so does not affect your account. If you think something has gone wrong, please write to hello@datetomarry.app first: it is faster, and we would rather fix it ourselves.

10. Right of withdrawal

If you are a consumer, you have the following right. We give it to every member, wherever you live, and where the law of your country gives you more, you have that too.

What “in proportion” means here. The full coverage of a contract for the search fee is the twelve months of paid membership in section 9. If you asked us to begin and then withdraw, you pay only for the days that had passed when you told us, as a share of those twelve months: withdraw on the tenth day and you pay ten three-hundred-and-sixty-fifths of the fee, and we return the rest. Nothing is counted per introduction or per yes, and nothing is charged for the questions you answered or the checks we ran before you paid. For a couple’s purchase, the full coverage is the stage it unlocks, measured the same way from the day of purchase to the day the stage would ordinarily end, as stated when you buy it.

Asking us to begin. By paying, you ask us to begin at once, and you acknowledge that your right of withdrawal ends once the Service has been fully provided. Nothing more is asked of you in the app. Because the paid membership runs for twelve months, it is not fully provided within fourteen days, so asking us to begin does not take your right of withdrawal away: it only means the proportionate amount above is due if you use it. We confirm your request by email with the confirmation of your contract.

How to withdraw. Use the withdrawal page (also under Settings in the app), or tell us clearly in any other way, for example by email to hello@datetomarry.app. If you paid in the app, the store took the payment: we refund you ourselves, by bank transfer if the store will not reverse the payment, at no cost to you. You may instead ask the store for a refund under its own policy; if it refunds you, the search fee is simply cancelled. Nothing in this section limits your statutory rights.

11. Refunds

After the withdrawal period in section 10, we do not refund the search fee or a couple’s purchase except as set out in this section and in section 28, or where the law gives you a right to a refund.

When we refund in full, without being asked. If you paid twice, the second payment is returned in full. If we discover after you have paid that you are in a country we are not able to serve, or we close your account for a reason that is ours and not yours, such as a failure on our side that we cannot repair, we refund the fee in full. If a member dies or becomes unable to manage their affairs, their estate or representative may ask for the fee back in full on reasonable evidence, without any other condition.

If we close the Service. If we stop providing the Service altogether during your twelve months of paid membership, we refund the unused part of your search fee, calculated by the days remaining of the twelve months, and tell you at least 30 days before, unless we are forced to stop sooner.

Leaving, and ending early where the law allows it. You may end your membership whenever you wish and without notice, and delete your account from inside the app. After the withdrawal period, leaving does not by itself create a refund. Where the law that protects you lets you end a contract of this kind early and requires the part not yet provided to be refunded, you have that right, and the part not yet provided is calculated by the days remaining of the twelve months, as in section 10. If you come back later under the same verified identity, your fee still stands: we do not charge a second search fee to a person who has already paid one, unless we refunded the first.

If we end your membership for a serious breach. If we close your account because you seriously breached these Terms (section 23), we do not refund the fee, except to the extent the law requires.

Payment records. When you delete your account we erase your profile, but German commercial and tax law requires us to keep records of payments for up to ten years, so billing records survive deletion.

Further rights. Where the law of your state or country gives you further cancellation or refund rights, for example a right to cancel a dating-service contract within three business days, those rights apply in full and we honour them. We may also refund at our discretion where a demonstrable technical failure on our side prevented us from delivering the Service; write to hello@datetomarry.app describing what happened.

12. Your conduct

You agree to use the Service honestly, respectfully, and in good faith, and specifically to:

• Be truthful in your profile, photographs, identity documents, onboarding answers, and all communication with other members.
• Engage only with the intent of pursuing a serious, committed relationship. Using the Service for entertainment, companionship without intent to marry, research, journalism, or competitive intelligence is prohibited.
• Treat every other member with dignity and respect.
• Comply with the law of your jurisdiction, both in the app and when meeting people in person.

13. Prohibited activities

You may not use the Service to:

• Harass, stalk, threaten, intimidate, or harm any member, inside the app or outside it after a connection made through it.
• Impersonate any person or organisation, or falsely claim an affiliation.
• Send spam, unsolicited commercial messages, or anything unrelated to genuine relationship-seeking.
• Commit fraud or deception of any kind, including romance scams and requests for money, gift cards, or financial help.
• Share or solicit sexually explicit content.
• Share or distribute child sexual abuse material, or any content that sexualises a minor. This is a criminal offence and is reported to law enforcement and to NCMEC without exception. See our Safety Standards.
• Use bots, scripts, scrapers, or AI tools to create profiles, send messages, or interact with the Service other than through the official app.
• Circumvent, disable, or interfere with any security or safety feature, including identity verification and content moderation.
• Reverse engineer, decompile, disassemble, or attempt to extract the source code of the app.
• Use information obtained through the Service to contact members outside the app, except as intended after a mutual in-app connection.
• Collect, harvest, or compile information about other members without their explicit consent.
• Use the Service while married, other than while legally separated or in divorce proceedings, or while in a committed relationship, or if you are a convicted sex offender; or seek an additional spouse. If you are separated or divorcing, you must say so honestly to anyone you are introduced to, before you meet.

Breach of any of the above may result in immediate suspension or termination and, where the law requires it, a report to the relevant authorities.

14. Your content

What you are responsible for

You are solely responsible for everything you upload or transmit through the Service, including photographs, video, voice notes, text, and onboarding answers (“Your Content”). By submitting it you represent that you own or have the rights to it, that it does not infringe anyone’s rights, that photographs and video are of you, and that it breaks no law and none of these Terms.

The licence you give us

You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to use, store, display, reproduce, and process Your Content solely to operate and improve the Service. This licence ends when you delete the content or your account, subject to the retention described in our Privacy Policy.

Your answers about faith, intimacy and politics

Some questions ask about your faith, including how important it is to you and which faith you hold, your views on intimacy before marriage, and your political views. The law treats these answers with special care. By accepting these Terms you explicitly consent to our using the answers you give to these questions to suggest matches, and to showing them to the people you are introduced to, apart from any answer you choose to keep private. You can withdraw this consent at any time by deleting those answers in the app, or by writing to hello@datetomarry.app; we then delete them, and they no longer count in your introductions.

We may use anonymised or aggregate insights from onboarding answers to improve matching. We will never sell your identifiable content, or share it with third parties for marketing.

15. Moderation, appeals, and copyright complaints

How we moderate. We may review, remove, or restrict access to content, and restrict or close accounts, where content or conduct is illegal or breaches these Terms. We act on reports from members and others, and on our own checks. Three things are automated. Identity verification checks every member’s document and face before they can be matched. Every new profile photograph is checked before anyone else can see it (section 5): one that clearly breaks these Terms is refused, or taken off your profile if it is already there; one the check is unsure about is held for a person on our team to decide, and declined if nobody has approved it within three days. And a connection in which one member has gone silent for ten days is closed automatically and recorded against that member (section 8), a record that lapses after a year and restricts nothing on its own. Beyond those, a person decides every removal, restriction and closure. Photographs, identity documents and private messages are only looked at by a person when that is needed to handle a report or a safety concern, or to decide on a new profile photograph the check was unsure about.

What we can do, from least to most serious. A warning; removing a piece of content; limiting features or how often you are introduced; suspending your account for a time; and closing it. We choose the least serious measure that deals with the problem, except where there is a risk to someone’s safety, the law requires otherwise, or the breach is serious or repeated.

Our reasons, and how to challenge them. When we remove your content or restrict or close your account, we tell you what we did, why, on what facts, which rule or law it rests on, whether automated tools were involved, and how you can challenge it, unless the law or a real safety risk prevents us. You can ask for the decision to be reviewed by writing to hello@datetomarry.app within six months; a different person reviews it and replies with a reasoned answer. You may also use an out-of-court dispute settlement body certified under the Digital Services Act, or go to court.

Reporting illegal content. Anyone, member or not, can report content they believe is illegal, using the in-app report feature or by writing to hello@datetomarry.app. Please say why you believe it is illegal, where it appears (the member and the screen or message), your name and email address (unless you are reporting child sexual abuse material), and that you believe in good faith that your report is accurate and complete. We confirm receipt, decide promptly and carefully, and tell you what we decided and how you can challenge it. This includes reports that content infringes your copyright or other rights.

Threats to life or safety. Where we become aware of information that gives rise to a suspicion that a criminal offence threatening someone’s life or safety has taken place, is taking place or is likely to take place, we inform the police or other competent authorities.

16. Safety and the absence of background checks

When meeting someone for the first time, we strongly recommend that you meet somewhere public and busy, tell someone you trust where you are going, arrange your own transport, and leave if anything feels wrong. Do not share your home address, workplace, or financial details with someone you have not met and come to trust.

We do not act on behalf of other members, and we are not responsible for what they say or do, on the Service or in person, except where our own breach of duty contributed to the harm (section 20). If you feel unsafe, use the in-app report feature or write to hello@datetomarry.app. In an emergency, contact your local emergency services first.

17. Intellectual property

The Date to Marry name, logo, apps, website, and all material we provide (other than Your Content) belong to Pila Studio UG (haftungsbeschränkt) and are protected by intellectual property law. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the app on your own device for your own personal, non-commercial use.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from the app or the Service. All rights not expressly granted are reserved.

18. Third-party services

The Service relies on the providers below. Using the Service means accepting that they may process your data under their own terms and privacy policies. What each one receives is set out in our Privacy Policy.

• Didit: identity and age verification
• DigitalOcean: hosting of our servers and database, and storage of photographs, video and voice notes
• Firebase (Google): push notification delivery, crash reporting and performance monitoring
• OpenAI: AI-assisted compatibility scoring, Companion suggestions, and checking what new profile photographs show
• Stripe: payment processing on this website
• Apple and Google: in-app purchases, managed through RevenueCat, and sign-in if you choose it
• ForwardEmail: transactional email delivery
• PostHog: product analytics and session recordings
• Slack: internal notifications to our team
• Vercel: hosting of this website

We are not responsible for the practices, content, or policies of any third party, and a link to one is not an endorsement.

19. What we promise about the Service

If you are a consumer, you have the statutory rights that apply to a digital service, including the right to a Service that conforms to the contract, and nothing in these Terms limits them.

Beyond that, we do not promise any outcome: that you will be introduced to anyone, that an introduction will lead to a relationship, or that a relationship will lead to marriage. We aim to keep the Service available and secure at all times, but it may occasionally be interrupted for maintenance, updates, or reasons outside our control, and we cannot guarantee it will be uninterrupted or error-free.

20. Limitation of liability

Where we are fully liable. We are liable without limitation for damage caused intentionally or by gross negligence; for injury to life, body or health; for fraud and for defects we fraudulently concealed; under a guarantee we have given; under the German Product Liability Act; and wherever else the law does not allow liability to be limited.

Slight negligence. Otherwise, where we are only slightly negligent, we are liable only if we breach an essential obligation of the contract, meaning one that must be fulfilled for the contract to be carried out at all and on which you may ordinarily rely, and then only for the damage that is typical for a contract of this kind and could be foreseen when it was made. Beyond that, we are not liable for slight negligence.

Other members. We do not act on behalf of other members and are not responsible for what they say or do, on the Service or in person, except where our own breach of duty contributed to the harm, in which case the paragraphs above apply.

These limits also apply to the personal liability of our managing director, employees, representatives and agents. Nothing in this section changes the burden of proof to your disadvantage.

21. Claims by others caused by you

If a third party makes a claim against us because you culpably breached these Terms or the law, for example because content you uploaded infringes someone’s rights, you must compensate us for the resulting loss, including reasonable costs of legal defence at statutory rates. This does not apply if you are not responsible for the breach, or to the extent our own fault contributed to it. We will tell you promptly about any such claim and give you the chance to comment before we settle it.

22. Governing law and disputes

Governing law

These Terms, and any dispute arising from them, are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory laws of your country of residence.

Talk to us first

Before starting any formal dispute, please write to hello@datetomarry.app and give us 30 days to resolve it with you directly.

Courts

If a dispute cannot be resolved informally it may be brought before the courts with jurisdiction at our registered seat in Germany. If you are a consumer, you may also bring proceedings in the courts of your country of residence, and we may only sue you there. If you live in the United States, the arbitration terms below apply instead.

Consumer arbitration

We are not obliged, and are not willing, to take part in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German VSBG. This does not affect your right to go to court or to contact a supervisory authority.

If you live in the United States: arbitration

This part applies only if you live in the United States. It replaces “Courts” above for you, and it does not apply to anyone who lives anywhere else.

Arbitration instead of court. Except as set out below, you and we agree to resolve any dispute arising out of or relating to these Terms or the Service by binding individual arbitration, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, and not in court. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration takes place in the county where you live, or, if you prefer, by video or on the documents alone.

Costs. We pay all AAA filing, administration and arbitrator fees, except for the part of the filing fee that equals what you would have paid to file the claim in court, and we never seek our costs or legal fees from you unless the arbitrator finds your claim frivolous.

What stays in court. Either of us may bring an individual claim in small claims court instead. Claims of sexual assault or sexual harassment may be brought in court, as the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act allows. Either of us may ask a court to stop the infringement or misuse of intellectual property.

Individual claims only. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and an arbitrator may not combine more than one person’s claims. If this paragraph is found unenforceable for a claim, that claim goes to court and not to arbitration.

Many claims at once. If 25 or more similar demands for arbitration are filed against us, or by us, with the help of the same lawyers or organisations, they are administered under the AAA’s Mass Arbitration Supplementary Rules.

Your right to opt out. You may opt out of this agreement to arbitrate by writing to hello@datetomarry.app within 30 days of the day it first applies to you, with your name, the email address on your account, and a statement that you opt out. Opting out changes nothing else in these Terms.

No retroactive effect, and changes. This agreement to arbitrate applies only to disputes about events after it first applied to you. If we change this part, the change does not apply to a dispute you have already told us about, and you may reject it by writing to us within 30 days of our notice, in which case the version you last accepted continues to apply to you.

23. Termination

We may suspend or terminate your account and access to the Service where you breach these Terms, where we are required to by law, or where continuing to serve you would put other members at risk. We choose the measure and give our reasons as described in section 15. Except where immediate action is necessary, we give you notice before a suspension or closure takes effect.

You may delete your account at any time from inside the app, or by following our account deletion instructions. On deletion we handle your data as described in our Privacy Policy.

On termination your licence to use the Service ends and you must stop using the app. What happens to fees you have paid is set out in sections 10 and 11. Sections that by their nature should survive termination do so, including 14 (Your content), 17 (Intellectual property), 20 (Limitation of liability), 21 (Claims by others caused by you), and 22 (Governing law and disputes).

24. Changes to these terms

What we may change, and why. We may change these Terms where there is a valid reason: a change in the law or in how courts apply it, a new feature or service, a change needed for safety or security, or to correct an error or close a gap. A change may not shift the balance of the agreement to your disadvantage.

What we never change this way. What the Service essentially is, and what anything costs, are never changed under this section. A price or payment change applies only to purchases made after it, under the version of these Terms shown to you when you buy; something you have already bought keeps the terms it was bought under.

How you are told. We send you the new text, with what has changed, by email and in the app at least 30 days before it takes effect. The date at the top of this page shows when it last changed. Changes that only benefit you, or that the law requires by a date sooner than 30 days, may take effect sooner, and we tell you when they do.

If you do not agree. You may object, or close your account, before the change takes effect, at no cost. If you object, we may end your account at the date the change takes effect, and if that ends a paid membership early, we refund the unused part, calculated as in section 10. Our notice will remind you of this right. If you do neither, the change applies to you from the date it takes effect.

25. Miscellaneous

Entire agreement. These Terms, together with the Safety Standards, are the entire agreement between you and us about the Service and replace anything that came before.

If a provision is invalid. If any provision of these Terms is invalid or unenforceable, the rest remains in force, and the statutory rules take the place of the invalid provision.

How we contact you. We may send you notices about the Service and these Terms by email to the address on your account, or in the app. Keep your email address current.

No waiver. If we do not enforce a right, that is not a waiver of it.

Assignment. You may not assign your rights or obligations without our written consent. We may transfer this agreement to another company, for example if the Service is sold, provided your rights under it are not reduced; we will tell you before it happens, and you may close your account if you do not want to continue.

Events beyond our control. We are not responsible for a delay or failure caused by events we could not reasonably prevent, such as a failure of the internet or of a provider we depend on, war, or natural disaster, provided we do what we reasonably can to limit the effect and tell you about it.

Language. These Terms were written in English. Where a translation conflicts with the English version, the English version prevails, except where the law of your country requires otherwise.

26. If you use the app from the App Store or Google Play

These Terms are between you and Pila Studio UG (haftungsbeschränkt) only, not Apple or Google. We, not Apple or Google, are solely responsible for the app and its content. Your use of the app must also comply with the terms of the store you downloaded it from; where those store terms and these Terms conflict about how you may use the app, the store terms prevail.

Apple. If you downloaded the app from Apple’s App Store:

• Your licence to use the app is non-transferable, and limited to Apple-branded devices that you own or control, as permitted by the Usage Rules in Apple’s Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any warranty that applies to it, you may notify Apple, and Apple will refund the purchase price of the app, if any, to you. To the extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses or costs from such a failure are ours to answer, under these Terms.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a United States Government embargo or designated by it as a “terrorist supporting” country, and that you are not on any United States Government list of prohibited or restricted parties.
• Questions, complaints and claims about the app go to us, at the contact details in section 1.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them Apple may enforce them against you as a third-party beneficiary.

Google. If you downloaded the app from Google Play, Google’s terms of service for Google Play also apply to your download and to purchases made through it, and Google is not responsible for the app or its content.

27. Where you live

India. Our Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 is Muluh Pila Teyim, who can be reached at hello@datetomarry.app with “Grievance” in the subject line. We acknowledge a grievance within 24 hours and resolve it within 15 days of receiving it.

United States. If you live in the United States, section 28 sets out your additional rights as a buyer, including cancelling within seven days for a full refund, and the Dating Service Consumer Bill of Rights. Parental control protections, such as computer hardware, software or filtering services, are commercially available and may help limit access to material that is harmful to minors; the Service is for adults only.

United Kingdom. You can complain to us about content on the Service, about action we have taken against you or your content, or about how we meet our duties under the Online Safety Act 2023, by writing to hello@datetomarry.app. A person reviews every complaint and replies.

28. If you live in the United States

These rights are in addition to everything else in these Terms. Where your state’s law gives you more, you have that too.

Cancelling in the first seven days. You may cancel a purchase for a full refund, without any penalty or obligation, within seven days of buying it, and in any case until midnight of our third business day after the date of the contract, excluding Sundays and holidays. Tell us by email to hello@datetomarry.app, or by post to the address in the notice at the top of these Terms; you may use the notice of cancellation form below. After that, section 10 applies until the fourteenth day.

Refunds within ten days. When you cancel or withdraw, we refund you within ten business days of receiving your notice. If you paid through Apple or Google and the store does not refund you, we refund you ourselves.

If no introduction comes (New York). If you live in New York and we make you no introduction for two successive months while your account is active and verified, you may cancel and receive a refund of what you paid, less a cancellation fee of fifteen percent of the price.

Putting your membership on hold. You may put your membership on hold for up to one year by pausing your account in the app’s Settings. While it is on hold you are not introduced to anyone, and the time on hold does not count against your membership.

If you move. If you move permanently to a place where we cannot introduce you to anyone, you may end your membership and we refund the part not yet provided, calculated as in section 10.

Death or disability. If you die, or become disabled so that you cannot use the Service, you or your estate may ask for a full refund (section 11).

Your information. We will not sell, assign or otherwise transfer to anyone, for their own business or any other purpose, any personal or private information we receive from you, including your answers to questions, your photographs and your background, without your prior written consent. The service providers listed in our Privacy Policy process it only on our behalf and on our instructions.

Dating Service Consumer Bill of Rights. Read it here.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.